📅 COMING SOON IN 2025 - PRO 2.0: SMARTER, FASTER, MORE STREAMLINED

PRO 2.0 is here—delivering the power of PRO Enterprise with an even smoother experience. All the features you rely on, including email marketing, website editing, and accounting, are now enhanced with a more intuitive rental workflow.

✅  Easier Rental Setups  – Start, manage, and complete rentals seamlessly
✅  All-in-One Dispatching  – Handle everything from one main screen
✅  Same PRO Power, Now Even Better

Stay ahead with the most user-friendly and efficient version of PRO yet!

📅 6/2/2025 - Enhanced Route Performance & Backend Optimizations

We've made several behind-the-scenes improvements to make your routing system faster and more reliable.

Latest improvements include:

• Faster route calculations  — Routes now process up to 40% faster with improved algorithms.

• Better map loading  — Maps load correctly every time, no more gray screens or manual refreshing.

• Smarter pin colors  — Route pins now show consistent colors that make sense across all your views.

These updates work automatically in the background to make your daily routing smoother and more reliable.

📅 5/30/2025 - Service Time & Duration Management

Now you can track exactly how long each stop takes—not just driving time, but actual work time too.
Your route reports now show three separate times for better planning:

• Driving Duration  — How long it takes to drive between stops

• Service Duration  — Time spent working at each location (pumping, cleaning, etc.)

• Total Duration  — Complete time from start to finish for accurate scheduling

This helps you give customers better arrival windows and plan your drivers' schedules more accurately.

📅 5/23/2025 - Algorithm Results & Smart Route Comparison

When you optimize routes, you now get detailed results that show you exactly what each algorithm can save you:
✔️ Time saved vs. your current route
✔️ Percentage improvement for each option
✔️ Service time vs. driving time breakdown
✔️ Easy comparison between all optimization methods

This makes it simple to pick the best route optimization method for your specific needs—whether you want the fastest route, the most fuel-efficient, or the best balance.

📅 5/16/2025 - Performance Boost & Speed Improvements

We've made major improvements to how fast your routes calculate and display. Here's what got faster:

1. Route optimization speed – Large routes now optimize in half the time.
2. Map loading reliability – No more waiting for maps to load or show up properly.
3. Automatic updates – Route changes now sync instantly across all your screens.

These improvements make your daily workflow smoother, especially when working with complex multi-stop routes.

📅 5/9/2025 - Master Route Planning Tools

Planning multiple routes just got way easier! Our new Master Route Planning system lets you:
✔️ Create route plans from multiple existing routes
✔️ Choose whether to ignore weekly schedules for special situations
✔️ Auto-include jobs that were previously marked as "planned"
✔️ Optimize entire weeks of routes at once

The new wizard walks you through each step and makes sure you don't miss any important stops when building complex route plans.

📅 5/2/2025 - Dispatch View & Mapping Improvements

Your dispatch screens now work better and look cleaner. We've made several improvements to make daily dispatching easier:

• Better map panels  — Left panels now show and hide properly, with easier-to-read text.

• Cleaner forms  — Removed clutter and extra buttons that weren't needed.

• Automatic resizing  — Maps now adjust properly when you resize windows or panels.

These changes make your dispatch workflow more reliable and easier to use, especially on different screen sizes.

📅 4/25/2025 - Advanced Route Optimization Enhancements

Route optimization just got smarter! We've upgraded our algorithms to handle more complex routing needs:

• Time window support  — Routes now respect customer time preferences (like "only between 2-4 PM")

• Pinned stop protection  — Important stops stay in their exact positions while others get optimized around them

• Waiting time calculation  — System automatically adds wait time when you arrive early for time-sensitive appointments

This means better customer service and more realistic arrival times, especially for routes with special timing requirements.

📅 4/17/2025 -nbsp; New Feature: AI-Powered CRM Lead Generation & Outreach Automation

We've just supercharged your CRM with powerful AI capabilities — built to simplify your lead-to-sale process from start to finish.

With our  AI-enabled CRM , you can now:

• Define your ideal lead criteria  — industry, location, company size, revenue range, and more.

• Let the AI search for leads  across publicly available sources based on your input.

• Get instant analysis  on each lead, including a revenue potential estimate and a breakdown of why it's a match.

• Automatically feed leads  into your CRM for your team to review and qualify.

• Set contact cadence and messaging  for qualified leads — tell the AI what to say and how often to reach out.

• Automate the entire process  from discovery to nurturing, all within your CRM.

It's like having a dedicated sales assistant who never sleeps — and never misses a follow-up.

Ready to streamline your sales pipeline? Try out the new CRM tools today inside PRO Enterprise.

📅 4/9/2025 - Business Valuation Report

Curious what your business is worth? Now you can find out—right inside PRO.
The new Business Valuation Report uses your accounting data (plus any added expense info) to give you a snapshot of your company's estimated value.

Whether you're planning for growth, investment, or just curious, this tool gives you real insight into the financial strength of your operation.

📅 3/18/2025 - Text-Only Driver Interface

Drivers can now interact with PRO using simple text message commands—no app or login required. Whether they're using a flip phone or a smartphone, your team can:
✔️ Close work orders
✔️ Get real-time route updates
✔️ Access key job info
✔️ Communicate with the office

This makes it even easier for your drivers to stay on track with less screen time and zero friction. Fast, reliable, and available on any phone with texting.

📅 2/28/2025 - FINAL PICK UP WIZARD

We're excited to announce the launch of our Final Pick Up Wizard, a powerful new feature that streamlines your end-of-contract processes.

If "Final Pickup" is the activity type on a work order (WO) and it is marked as done, the system will automatically perform the following actions when the CRON runs (every 3-4 hours):

1. Remove all inventory – No need to manually track and remove items.
2. Remove the site location from static routes – Automatically update routes to ensure efficiency.
3. End contract lines – Close out contracts seamlessly.

This update simplifies the final pickup process, ensuring that your workflow is more efficient and accurate.

📅 2/25/2025 - CUSTOMER PORTAL UPDATE

There is now an update to the Customer Portal!

🔹 What's New?
Your customers can still log in to view invoices and make payments, but now they can also:
✔️ Request cleaning services
✔️ Schedule unit pickups
✔️ Start a new rental
✔️ And more!

This update makes it easier than ever for your customers to manage their services directly through the portal.

📅 2/24/2025 – Increase Price Tool

Updating contract prices just got easier! Our new Increase Price Tool allows you to:
✔ Select contract lines for price updates
✔ Choose a flat amount or percentage increase
✔ Update all selected lines in one step

🔹 Important: All selected lines must have the same product. If not, you'll be prompted to refine your selection.

📅 2/12/2025 – Offline Driver Dashboard

No internet? No problem! Our new Offline Driver Dashboard lets your drivers stay on track even in remote areas with little or no cell service.
✔ Pull routes before heading out
✔ Close work orders, time-stamp services, and add notes
✔ Sync everything automatically once back on WiFi

🔹 Works directly in PRO—no special app or SIM card required!

📅 2/12/2025 - Late Fees Simplified

Managing overdue invoices? We've added a Simple Monthly Late Fee on Residual option to make it easier to apply fair and straightforward late fees.

🔹 How It Works:
✅ Charges a fixed percentage on the remaining overdue balance (residual) once per month.
✅ Excludes previous late fee invoices from the residual balance.
✅ Does not retroactively apply fees for past months.
✅ Prevents excessive compounding—fees only apply to the current overdue amount.

🔹 Why It's Helpful:
✔ Simple to calculate and easy for customers to understand.
✔ Prevents overwhelming late fees from stacking up.
✔ Reduces complexity by avoiding backdated fees.

This update helps keep your invoicing fair, predictable, and easy to manage!

📅 2/8/2025 - Driver Notifications

Keeping drivers informed just got easier! With our new Driver Notification feature, drivers will receive an alert when changes are made to their scheduled routes—but only after they've already started their route.

🔹 How It Works:

• If a work order is added or removed from an active route, the driver will receive a notification.
• No unnecessary alerts before the route begins—only relevant updates while on the road.
• Ensures drivers stay up to date with any last-minute adjustments.

This feature helps improve communication and reduces confusion for your team on the go!

📅 1/20/2025 – Advanced Mapping Tools

We've upgraded our Advanced Mapping Module to enhance route planning and location management:
✔ Interactive Map Views – Switch between map and satellite modes
✔ Smart Location Markers – Easily track depots, dump sites, and service points
✔ Enhanced Route Optimization – One-click optimized routes with turn-by-turn navigation
✔ Polygon Drawing Tools – Create and manage service zones directly on the map
✔ Google Street View Integration – Verify locations before dispatch

These updates help you save time, cut costs, and improve operational efficiency!

📅 6/18/2024 – Collection Log Feature

Easily track collection attempts with our new Collection Notes Tab—now located at the bottom of the customer form view.
✔ Log detailed collection notes without searching through chatter
✔ Notes include date, time, and user information
✔ Ensure collectors are properly assigned in user profiles

This feature makes it easier than ever to track outstanding payments and stay organized.

📅 6/01/2024 – Fail safe Access for admins

In the event that a company accidentally deactivates all its users, PRO Software has a built-in failsafe to ensure continued access:

Automatic Reactivation of Highest-Level User

If all users are deactivated, the system will automatically reactivate the highest-level user within the company.

This user can simply log in and manually reactivate other users as needed.

Password Reset Option

If the highest-level user is unable to log in, they can use the Reset Password button to regain access.

Support Assistance

If further assistance is required, the company's designated administrator may contact PRO Software Support for help.